Teams is Microsoft’s new hub for collaboration and communications in Office 365, and provides integrated chat, online meetings and phone system functionality. It supports both persistent and threaded chats to keep everyone engaged in real-time, no matter where they are located. The entire team can see all conversations by default, but private discussions are also easy to set up.
Microsoft Teams is now being used in over 200,000 organisations globally, delivering a modern conversation experience to the workplace and shifting the way different types of teams of all sizes and industries effectively collaborate day-to-day.
Telesmart’s Cloud Calling for Microsoft Teams Solutions
Not available anywhere else, and adding significantly to this native functionality is Telesmart’s Cloud Calling for Microsoft Teams.
Telesmart’s Cloud Calling for Teams maximises the value of your Teams service by enabling external voice connectivity from within Microsoft Teams. Enabling external calling within your Microsoft Teams environment requires no investment in equipment and poses no downtime risk to your business. Initiation of the service can be within as little as 15 minutes and your existing enterprise phone numbers can easily be ported to the cloud platform ensuring customer continuity.
Telesmart’s enterprise solution, Enterprise Connect Cloud Calling for Microsoft Teams, integrates Teams into your existing voice platform, enabling you to easily migrate relevant users to Microsoft Teams for collaboration and external calling, while maintaining your existing enterprise voice platform for advanced and bespoke functionality. Included SIP trunks can be used for both your existing phone platform and Microsoft Teams.
Cost effective calling system
Our Cloud Calling platform connected to the Microsoft Teams service delivers a highly cost-effective calling service and our cloud based calling system Automated Attendant provides additional advanced routing and queuing applications.
No single point of failure
Our Cloud Calling also ensures a reliable and resilient connection to your Microsoft Teams service. This means there is no single point of failure, as we are connected to multiple data circuits spread geographically, which are in turn is connected to Microsoft. If one point is compromised, it will immediately switch to another to minimise any disruption of service.
High call quality
While most platforms can only offer typical internet-based call quality, Cloud Calling provides your workplace with dedicated infrastructure, delivering higher call quality and improved survivability. This is critical to businesses who rely on clear and uninterrupted communication.
Our Cloud Calling solution easily grows with your business, seamlessly scaling to as many as 10,000 users from the get-go.
End to end management
Our complete, end-to-end managed services offering covers migration planning, deployment and support for Microsoft Phone System and Telesmart’s advanced call routing and queuing applications. This full service means we can effectively integrate the service with minimal disruption to your business.
Easier migration and deployment
We understand that fast IT migration and deployment today is essential for businesses. Our Cloud Calling platform seamlessly and rapidly deploys our service to ensure your business continues to operate smoothly throughout the process. Our partnership with Microsoft means we can manage your administrative and support requirements for all existing and new Microsoft products.
Flexibility and cost-effective pricing
Our services are customisable and flexible, ensuring we deliver exactly what you specifically require when you need it. This removes the redundancy associated with purchasing in stepped blocks of service, meaning our solutions are cost effective as you only pay for what you need, when you need it.
Cloud Calling for Microsoft Teams
Cloud calling for Microsoft Teams enables you to collaborate, make and receive outside phone calls from within Microsoft Teams. External calling can be enabled with no investment in equipment or risk to your business within as little as 15 minutes and your existing enterprise phone numbers can easily be ported to the cloud platform ensuring customer continuity.
Enterprise Connect for Microsoft Teams
Cloud calling for Microsoft Teams integrates Teams within your existing voice platform, enabling you to easily migrate relevant users to Microsoft Teams for collaboration and external calling while maintaining your existing enterprise voice platform for advanced and bespoke functionality. Included SIP trunks can be used for both the existing customer platform and Microsoft Teams.
|Features||Cloud Calling1||Cloud Calling Bundle2|
|Cloud Calling Platform|
|Connection to Microsoft|
|Direct Dial Number|
|Caller ID Pass-Through|
|Caller Comfort Tones|
|Music on Hold|
|Real Time Quality Monitoring|
|Desk Phone Handset|
|Managed Business Fibre with QoS and Unlimited Internet3|
|Local, National and Mobile Calling||+ Calling||Unlimited|
| 1 You can only choose one plan type, no mix and match|
2 Subject to fair use policy
3 Subject to service availability
4 SIP Connection to Legacy PBX with Managed Business Fibre. Subject to additional discovery work. POA.
Teams is designed to provide an easier way for small groups of people to communicate and collaborate.
The defacto approach of communicating via group emails and sharing files via a patchwork of different services is difficult with the potential for missed messages and files. This is the problem Teams is designed to solve.
Multiple chat rooms or channels can be created within a Team and to help keep chats easy to follow, conversations are threaded, flow from top to bottom and notify users of updates. If users need face-to- face conversation, they can jump straight into voice or video chats with other channel participants with a single click.
Within a team-based messaging thread, users can schedule voice and video meetings — a workflow that provides contextual communications. Users can also edit Office files within the Teams app. Teams messages can also incorporate emojis and GIFs.
The guest-access feature in Microsoft Teams allows users to invite people outside their organizations to join internal channels for messaging, meetings and file sharing. This capability helps to facilitate business- to-business project management.
With the Teams app, users can make voice over IP calls from Teams client to Teams client. With Microsoft’s Office 365 Phone System, and Telesmart Cloud Calling, users can make, receive and transfer calls to and from landlines and mobile phones on the public switched telephone network.
These include providing full featured dialing capabilities, complete with call history, hold/resume, speed dial, transfer, forwarding, caller ID masking, extension dialing, multi-call handling, simultaneous ringing, voicemail, and text telephone (TTY) support.
However, Microsoft is pushing the platform as being more than just a chat hub. Teams is integrated with Microsoft’s online office suite Office 365, which means it is tied to other Microsoft Office services, such as Word and Excel, as well as its cloud storage and sharing services such as SharePoint. PowerPoint, OneNote, Planner, Power BI and Delve are also integrated with Teams.